Have your say on new Standard of practice for SIRA psychological injury claims

The State Insurance Regulatory Authority (SIRA) is now consulting on a new Standard of practice for insurers managing psychological injury claims.

The updated Standard of practice outlines SIRA expectations for insurers handling claims for workers with a psychological injury. It is being designed to help insurers adopt practices across four key evidence-based domains:

• person-centred approach
• collaboration
• early identification of support needs
• outcome focused decision-making

These domains are described in the Safe Work Australia publication Taking Action: A best practice framework for the management of psychological claims in the Australian workers’ compensation sector. We have previously endorsed this publication and it has the broad support of workers compensation schemes across Australia.

Provide feedback on the draft Standard of practice by 5pm, Friday 23 October 2020.

Results of the consultation (including a summary of feedback) will be published on the SIRA website at a later date.