SIRA customer experience research amongst injured people
SIRA will be conducting a feedback survey to understand people’s experience with their workers compensation or compulsory third party (CTP) insurance claim. Completion of the survey with your feedback, both positive and negative, is important and is greatly appreciated. Research learnings will be used by SIRA to help improve the experience and recovery outcomes of and better support people making claims.
SIRA has engaged independent research agency Fiftyfive5 to carry out this research.
In February 2024, a duplicated invitation to participate was sent out to some individuals
If you have received a second email inviting you to participate in this research in February or March 2024, please disregard. We apologise for any inconvenience this may have caused.How the survey works
Starting in September 2023, SIRA, with Fiftyfive5, will be conducting surveys with people who’ve made a workers compensation or CTP insurance claim.
- The email sender will be: SIRA Feedback Survey
- The email address will be: [email protected]
Participation in this research is voluntary and a person can choose to opt-out at any time.
How your information will be protected
Fiftyfive5 is collecting personal and health information on behalf of SIRA. Your personal information will be kept strictly confidential and will not be disclosed to any party unless required by law, or you give permission during the survey to do so.
More information about the handling of information is available in SIRA’s Privacy Policy.
Further information
If you have a question about this survey, please contact SIRA Assist directly on 13 74 72 or [email protected]
You can find more information about our independent research partner Fiftyfive5 on the Fiftyfyfive5 website.