GN 6.7 Aids and modifications
Application: This guidance applies to exempt workers
Overview
A worker may have an injury that requires an aid or modification to help them in their recovery or activities of daily living.
This guidance assists insurers in understanding what aids and modifications may be compensable under a workers compensation claim, as well as the process for approval, invoicing and payment.
What are aids and modifications?
Aids may include:
- crutches, artificial members, eyes or teeth, and other artificial aids or spectacles
- any nursing medical or surgical supplies, or curative apparatus, provided for the worker other than as hospital treatment.
Modifications include those made to a worker’s home or vehicle (as directed by a medical practitioner) due to the nature of the worker’s incapacity - see section 59 of the Workers Compensation Act 1987 (1987 Act).
A worker may need equipment to help with personal care (for example, a shower stool or long handled scrubber), housekeeping (like a jar-opening aid), or performing work duties (for example, an ergonomic chair or orthotics in their shoes). Modifications may also be required for a worker’s car or house (for example, a ramp for a wheelchair or a railing in the bathroom).
Insurers can pay the costs for reasonably necessary modifications, where the modifications are required as a result of the work injury. They can also pay the reasonably necessary costs of aids including purchase, hire, delivery, installation and maintenance.
Approval of aids and modifications
Insurer pre-approval is required for aids and modifications. A request for aids and modifications may come from the nominated treating doctor, the treating specialist, allied health practitioner or rehabilitation provider.
Just as in the case of other entitlements under section 60 of the 1987 Act, when approving aids and modifications, the insurer needs to consider whether:
- the aid or modification meets the definitions described in section 59 of the 1987 Act
- the treatment or service is for the compensable injury
- the treatment or service is reasonably necessary.
The principles of ‘reasonably necessary’ should be applied when approving aids and modifications. Depending on the request, the insurer may need a further assessment or to obtain multiple quotes. See Part 4.2 of the Workers compensation guidelines (the Guidelines) and Insurer guidance GN 6.1 Determining liability for medical and related treatment for more information on determining whether medical or related treatment, as defined by section 59 of the 1987 Act, is reasonably necessary.
Note: The provision of aids and modifications can have a significant impact on a worker’s recovery and requests should be followed-up promptly. A decision must be made within 21 days.
Home modifications
Proof of ownership of the home or the landlord’s written permission should be shown before the insurer can consider home modifications.
Car modifications
The worker must be able to demonstrate a current driver’s licence and proof of ownership of the car before consideration will be made to car modifications. If the vehicle is for the worker to drive, a medical clearance will also be required.
Lifetime entitlement to aids and modifications
Under section 59A(6) of the 1987 Act, workers have no limits on entitlement to the provision of aids and modifications to their home or vehicle to help them with their work-related injury.
Nursing, medicines, medical or surgical supplies or curative apparatus, supplied or provided for the worker other than as hospital treatment are limited by the compensation period. The compensation period under section 59A of the 1987, allows workers to claim medical, hospital, and rehabilitation expenses for:
- two years after weekly payments stop or from the date the claim was first made if weekly payments have not been paid or are payable, where their degree of permanent impairment is 10 per cent or less
- five years after weekly payments stop or from the date the claim was first made if weekly payments have not been paid or are payable, where their degree of permanent impairment is 11 to 20 per cent.
- Workers with greater than 20 per cent permanent impairment are entitled to medical treatment, service or assistance for life.
Medical benefit time limits do not apply to the exempt category of workers (such as police officers, paramedics or fire fighters, coal miners or volunteers).
Invoicing and payment
Invoices should meet SIRA invoicing requirements and should be submitted to the insurer within 30 calendar days of the treatment/service (see Insurer guidance GN 4.3 Invoices and reimbursements).
Working toward best practice
Insurers should call the practitioner if they have questions regarding an invoice. Errors or queries can often be resolved quickly over the phone, and this is beneficial to all parties. If telephone contact is unsuccessful, then an email or letter should be sent seeking clarification.
Insurers should always attempt to resolve an issue rather than just not pay an invoice. Non-payment of an invoice can be detrimental to the insurer-health practitioner relationship, and negatively impact the worker’s recovery.
Insurers are to pay provider invoices promptly. Prompt payment is considered to be within ten calendar days or the provider’s specified business terms, whichever is later. It is preferable that payments to providers are made by Electronic Funds Transfer (EFT).
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